Introduction

At Joy Crest Mental Health and Wellness, protecting your privacy and personal information is very important to us. This Privacy Policy explains how we collect, use, and safeguard the information you provide when visiting our website or using our services.

By using this website, you agree to the practices described in this Privacy Policy.


Information We Collect

We may collect certain information when you interact with our website or contact us for services. This information may include:

  • Name
  • Email address
  • Phone number
  • Appointment request details
  • Messages or information you provide through contact forms

This information is collected only when you voluntarily submit it through our website or communicate with our clinic.


How We Use Your Information

The information we collect may be used to:

  • Respond to inquiries and appointment requests
  • Provide information about our services
  • Schedule appointments or follow-up communication
  • Improve our website and user experience
  • Maintain communication regarding your care when appropriate

We only use your information for legitimate purposes related to providing mental health services and communication.


Confidentiality of Health Information

Joy Crest Mental Health and Wellness respects the confidentiality of all patient information. Any personal or medical information shared with our clinic is handled with care and in accordance with applicable privacy and healthcare regulations.


Website Security

We take reasonable steps to protect the information you submit through our website. However, no internet transmission can be guaranteed to be completely secure. We encourage users to avoid sharing sensitive personal health information through website forms unless necessary.


Third-Party Services

Our website may use third-party tools or services (such as scheduling platforms or website analytics) to improve functionality and user experience. These services may collect limited technical data such as browser type, device information, or website usage patterns.

These third-party providers maintain their own privacy policies regarding the information they collect.


Links to Other Websites

Our website may contain links to external websites for informational purposes. Joy Crest Mental Health and Wellness is not responsible for the privacy practices or content of third-party websites.


Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. Any updates will be posted on this page.


SMS Communication and Privacy

Joy Crest Mental Health and Wellness may use SMS messaging to communicate with patients regarding appointment reminders, scheduling updates, and care-related notifications. By providing your phone number through our website or forms, you consent to receive text messages from our clinic.

Message frequency may vary. Message and data rates may apply. You may reply STOP at any time to opt out of receiving SMS messages or reply HELP for assistance.

We do not share, sell, rent, or disclose your mobile opt-in information to third parties or affiliates for marketing purposes. Your phone number and communication preferences are used solely for purposes related to your care and services provided by Joy Crest Mental Health and Wellness.


Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Joy Crest Mental Health and Wellness

📧 Email: joycrestmentalhealth@gmail.com
📞 Phone: (346) 500-5239